How do I get in touch?
Get in touch with us by calling our Toll Free Customer Helpline: 2111 or our telephone number +211 920 900 000 and +211 912 112 211. You can also email us at UAPSouthSudan@uap-group.com or kInfoSS@uap-group.com.
If you want to visit our branch or mail us, you can use our address: UAP Equatoria Tower, Hai Neem, Malakia-Juba Road, Juba, South Sudan or P.O Box 201, Juba, South Sudan.
If you want to visit our branch or mail us, you can use our address: UAP Equatoria Tower, Hai Neem, Malakia-Juba Road, Juba, South Sudan or P.O Box 201, Juba, South Sudan.
- Your policy number;
- The date the loss occurred;
- The address of the loss location;
- A brief description of the loss; and
- The contact information for third parties involved
If you need more help, please visit our Get Help page.
When reporting a claim, it is helpful if you have the following:
- Burglar Insurance
- Contractors All Risks
- Erections All Risks
- Fire & Allied Perils
- Group Credit Life
- Group Life Assurance
- Group Personal Accident
- Max Pac
- Medical Cover
- Money Insurance
- Motor Private
- Motorsure - Motor Commercial
- Office Compact
- Domestic Package
- Political Violence Insurance
- Professional Indemnity Insurance for Advocates
- Professional Indemnity Insurance for Hospital Malpractice
- Public Liability
- Marine Cargo Declaration form
Below is a list of application and declaration forms you might need:
Below is a list of forms you will need to make a claim, download a form that matches your claim: